Get in Touch with Netrouting

Connect with us today for personalized assistance and expert advice. Our dedicated team is ready to address your inquiries and support your journey towards seamless and robust IT solutions. Reach out now for world-class service tailored to your needs.

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EU · US · Asia · 24/7/365 helpdesk

Status All systems operational

Uptime (90d) 99.997%
Network p95 EU < 8 ms
Network p95 US < 12 ms
Active deploys 1,247

$ netr support hours
EU       Mon-Fri 9:00-17:00 CET
US/Asia  Mon-Fri 9:00-17:00 EST
24/7     ticket system + live chat

Hours & availability

Contact Hours and Support Availability

Netrouting is dedicated to providing exceptional customer service. In Europe, connect with us for general inquiries or technical support from Monday to Friday, 9:00 AM – 5:00 PM CET. For support in the United States and Asia, our team is available from Monday to Friday, 9:00 AM – 5:00 PM EST. Beyond these hours, our 24/7/365 helpdesk ensures you’re covered via our ticket system and live chat, guaranteeing round-the-clock assistance for any issue.

EU office

Europe

Moezel 3 – 5
2491 CV The Hague
The Netherlands

Phone: +31 (0)88-045-4600
Hours: Mon-Fri, 9:00 AM – 5:00 PM CET

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US office

United States

1200 Brickell Ave Ste 1950
Miami, FL 33131
United States

Phone: +1-305-705-6983
Hours: Mon-Fri, 9:00 AM – 5:00 PM EST

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How to reach us

Multiple ways, always answered

Live Chat Available 24/7/365 in your control panel and on the website. Median first-response under 5 minutes.
Tickets Open a ticket via the customer portal — guaranteed response within 60 minutes, any time of day.
Phone EU: +31 (0)88-045-4600 · US: +1-305-705-6983. Reach a real engineer during business hours, on-call NoC outside.
Sales Custom quotes, capacity planning, and migration help — schedule a call with our solutions team.

Global footprint

Deployed in 10+ datacenters across three continents

Pick the location closest to your users — or to your existing infrastructure. Every location runs the same hardware, same network, same NoC.

Send us a message

Tell us what we can help with

Sales, support, peering, billing, partnerships — anything. A real engineer reads every message; typical response within 1 hour during business hours, 4 hours after-hours.

Reviewed by a real engineer
1-hour ticket guarantee, 24/7
No obligation, no auto-enrolment

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Workload / requirements

By submitting you accept our privacy policy. We do not sell or share leads.

Built for production

Why teams stay with Netrouting

Network engineers, not order takers. Hardware that lasts, support that picks up, infrastructure you can grow into.

Expert-Level Support Our staff is available 24 hours a day, 7 days a week to handle network administration and systems management issues as they occur.
Scalable Solutions You can build whatever level of depth or brevity you require of your network and compute infrastructure and then expand as necessary to meet future needs.
Enhanced Security Enable 2-factor authentication and restrict by IP address from the control panel to protect your account.
Cost-Efficient Infrastructure You will always receive the best value from your investment as you will be optimized for budget without any compromise on Quality.