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Carrier Neutrality

Embracing Carrier Neutrality

Unlocking Flexibility and Choice in Connectivity Options

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Choice · Resilience · Cost-effective network design

Customer-centric approach

A Customer-Centric Approach

At Netrouting, we stand firmly behind the principle of carrier neutrality, valuing the power of choice and flexibility it offers to our customers. While we proudly provide top-tier connectivity services across all our locations, we believe in empowering our clients with the freedom to choose. Whether you’re leveraging our advanced computing power or utilizing our colocation services, we support your right to partner with third-party carriers. This approach ensures that you can seamlessly integrate our cloud or colocation solutions with the connectivity provider that best meets your specific needs and objectives, reinforcing our commitment to providing truly tailored and flexible IT solutions.

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Three benefits

How Can Carrier Neutrality Help You?

  • iconcolor direct access Maximizing Connectivity Options Carrier neutrality opens the door to a world of connectivity options, allowing Netrouting customers to select from a wide range of ISPs and network services. This freedom ensures that businesses can choose solutions that offer the best coverage, speeds, and service levels, tailored to their unique geographic and operational requirements.
  • iconcolor network redundancy Cost-Effective Network Solutions By embracing carrier neutrality, customers have the leverage to negotiate better rates and terms directly with third-party providers. This competitive environment not only drives down costs but also increases the quality of service, providing Netrouting clients with cost-effective, high-performance network solutions.
  • iconcolor network redundancy Enhancing Business Resilience Carrier neutrality enhances business resilience by enabling diversified connectivity strategies. Customers can design redundant network paths and failover systems with multiple carriers, minimizing the risk of downtime and ensuring uninterrupted service. This strategic flexibility is crucial for maintaining operational continuity and protecting the bottom line.

Available carriers

Choose Your Carrier

A selection of in-house carriers available at our Netrouting operated Netherlands data center.

  • RETN
  • AT&T
  • Hurricane Electric
  • Odido
  • Relined
  • Cogent Communications
  • ÈF
  • Datafiber

Global footprint

Deployed in 10+ datacenters across three continents

Pick the location closest to your users — or to your existing infrastructure. Every location runs the same hardware, same network, same NoC.

The Netrouting Guarantee

Your customer bill of rights

Twelve standing commitments — the same set, every product, every location, every customer, whether you signed a contract or paid for a server month-to-month. Miss one and you have the right to a service credit applied to your next invoice.

  • N+1 power & cooling

    Every facility we operate runs on at least N+1 redundant power feeds and cooling loops. A failed UPS, a failed CRAC, a transformer event — none of those should reach your servers.

  • Enterprise hardware, built for 24×7

    We only use enterprise-grade server hardware — Dell, HPE, Supermicro — selected and burned-in for round-the-clock operation. No consumer-tier components, no white-box gambles, no secondhand inventory.

  • Hardware replacement under warranty

    A failed disk, PSU, NIC, RAM module or motherboard is replaced under warranty within the SLA window of the affected SKU — typically one hour during business hours and four hours overnight, on-site at our facilities. No customer-billable parts on covered failures.

  • Redundant PSUs on Edge-Pro and above

    Edge-Pro SKUs and every tier above ship with dual power supplies wired to A+B feeds by default. A single PSU failure never takes a server offline.

  • Redundant edge, core and ToR network

    Our network is fully redundant from the ToR up — dual ToRs per cabinet, redundant cores, redundant edge routers, and BGP transit diversity across multiple Tier-1 carriers.

  • Dual uplinks on Edge-Pro and above

    Edge-Pro SKUs and above ship with dual NIC uplinks to redundant ToRs by default — bonded LACP or active/standby, your choice — so a switch failure or maintenance window never takes a host offline.

  • Always-on DDoS protection

    Edge scrubbing on every IP we route, no upcharge, no traffic-cost surprise after an attack. Multi-Tbps headroom across our edge stays multiples ahead of any single attack we have observed.

  • Right to credits on SLA violation

    Network uptime is contractually guaranteed at 99.997%. If we miss the target, you have the right to a service credit — open a ticket within the credit window stated in the contract and we apply it to your next invoice. No legal back-and-forth, no per-incident haggling.

  • 1-hour ticket guarantee, 24/7

    Every support ticket gets a human response within one hour, around the clock — phone, ticket, or chat. Hardware-fault triage within 30 minutes during business hours.

  • Rapid Deployment Guarantee

    Every order ships by the next business day on stocked SKUs, or we refund the setup fee in full. Custom builds: hand-quoted ETAs in writing, hit or beat them.

  • Industry-leading panel + automation stack

    Customer panel, REST API, and BMC out-of-band access on every account from day one. Provision, reboot, mount ISOs, watch boot remotely — without paying premium-tier upgrade pricing.

  • Transparent ToS, no surprise egress

    No clawbacks, no hidden egress meters, no auto-upgrades on renewal. The price you sign for is the price you pay for the contract term — and our ToS is published in plain language, not buried legalese.

Built for production

Why teams stay with Netrouting

Network engineers, not order takers. Hardware that lasts, support that picks up, infrastructure you can grow into.

  • Expert-Level Support Our staff is available 24 hours a day, 7 days a week to handle network administration and systems management issues as they occur.
  • Scalable Solutions You can build whatever level of depth or brevity you require of your network and compute infrastructure and then expand as necessary to meet future needs.
  • Enhanced Security Enable 2-factor authentication and restrict by IP address from the control panel to protect your account.
  • Cost-Efficient Infrastructure You will always receive the best value from your investment as you will be optimized for budget without any compromise on Quality.

Get a quote

Tell us what you need

A real engineer reviews every quote — typical response within 1 hour during business hours, 4 hours after-hours.

  • Reviewed by a real engineer
  • 1-hour ticket guarantee, 24/7
  • No obligation, no auto-enrolment

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